VetiePetie AI Pre-consultation and Online Treatment Service Statement
1. Service Provider
VetiePetie is a one-stop pet health service platform created by AND Technology(Hangzhou) Co., LTD
2. Instructions for AI Pre-consultation Service
Service Content
VetiePetie relies on a dedicated pet health consultation large model that has been carefully trained using 3 million professional veterinary literature and over 10,000 real cases to provide users with an unlimited number of AI pre-consultation services. Users can have online conversations with the VetiePetie large model regarding common pet illnesses and sudden emergency situations, and input basic information such as the pet's breed, gender, age, weight, whether it has been spayed or neutered, and whether it has been vaccinated on time, as well as symptom information such as the mental state, behavioral state, dietary situation, and surface characteristics. After collecting the required information, the large model will analyze based on its own data and generate a precise diagnosis report, which includes disease diagnosis, care suggestions, and whether medical treatment is necessary.
Service Nature and Usage Limitations
The consultation suggestions provided by the AI pre-consultation service are for the reference of pet owners only and cannot replace the face-to-face diagnosis and treatment by professional veterinarians. Its purpose is to help pet owners detect and intervene in their pets' health conditions at an early stage and assist them in deciding whether immediate medical treatment is required. Users shall not treat their pets solely based on the results of the AI pre-consultation. VetiePetie shall not be liable for any consequences arising from relying on the AI pre-consultation suggestions.
Data Usage and Protection
VetiePetie will use and protect the data provided by users during the use of the AI pre-consultation service in strict accordance with relevant laws, regulations, and the privacy policy. The data will only be used for internal business purposes such as improving service quality and model training and will not be illegally disclosed to third parties.
3. Instructions for Online Veterinary Diagnosis and Treatment Service
Service Provider and Form
VetiePetie invites hundreds of registered veterinarians from around the world to join and provides two service forms: online diagnosis and treatment by on-duty doctors and online diagnosis and treatment by expert doctors.
- Diagnosis and Treatment by On-duty Doctors: After a user initiates a diagnosis and treatment request, the system will intelligently match an on-duty doctor of the day according to the request, and communicate with the user through online text and picture conversations. After obtaining comprehensive pet symptom information, the on-duty doctor will provide professional diagnosis and treatment suggestions, care suggestions, and intervention suggestions.
- Diagnosis and Treatment by Expert Doctors: Users can independently select veterinary experts according to their own needs. After completing the payment, they can communicate with professional veterinarians through online text and picture conversations. After fully understanding the pet's symptom information, the professional veterinarians will also provide professional diagnosis and treatment suggestions, care suggestions, and intervention suggestions.
Service Scope and Limitations
Considering the laws, regulations, and requirements regarding medical prescriptions in various countries and regions, the VetiePetie online veterinary diagnosis and treatment service only provides consultation suggestions and will not issue prescription drugs. Users should, based on the veterinarians' suggestions and in combination with local laws and regulations, go to institutions with the corresponding qualifications on their own to obtain prescription drugs.
Veterinary Qualifications and Liability Statement
All registered veterinarians who join the VetiePetie platform have the corresponding professional qualifications and practice qualifications. However, due to certain limitations of online diagnosis and treatment, such as the inability to conduct a comprehensive physical examination, VetiePetie does not guarantee the absolute accuracy and uniqueness of the diagnosis and treatment suggestions. Veterinarians will only make judgments and provide suggestions based on the information provided by users. VetiePetie and the relevant veterinarians shall not be liable for any adverse consequences caused by inaccurate or incomplete information provided by users or other unforeseeable and uncontrollable factors.
4. User Responsibilities
When using the AI pre-consultation and online veterinary diagnosis and treatment services, users should truthfully, accurately, and completely provide relevant pet information. If any problems or losses are caused by users providing false or incorrect information, the users shall bear the responsibilities on their own. At the same time, users should comply with relevant laws and regulations and shall not use the platform services to engage in any illegal or irregular activities.
5. Other Provisions
This service statement will be updated in a timely manner according to changes in relevant laws and regulations and business adjustments. If users continue to use the VetiePetie service, they will be deemed to have agreed to accept the content of the updated statement. If users have any questions, suggestions, or complaints about this service statement or the relevant services, please contact us through the official channels of VetiePetie.
Our contact information is as follows:
AND Technology(Hangzhou) Co., LTD
Address: Office Space, No. 6, Fudi, Xixi Wetland Park, Xihu District, Hangzhou City, Zhejiang Province, China
Contact Email: support@vetiepetie.com