User Basic Information

用户基本信息

Name, contact information (e.g., phone number, email address), pet information (breed, gender, age, weight, sterilization status, vaccination records, etc.). Account information (e.g., username, password, payment details).

姓名、联系方式（如电话号码、电子邮箱）、宠物信息（品种、性别、年龄、体重、绝育状态、疫苗接种记录等）。账户信息（如用户名、密码、支付详情）。

Usage Data

使用数据

Log information generated when using the App, including device information (e.g., IP address, operating system, device model), network status, browsing history, and functional usage. Communication content with veterinarians (e.g., text, images, voice) for providing medical services.

使用应用程序时生成的日志信息，包括设备信息（如IP地址、操作系统、设备型号）、网络状态、浏览历史和功能使用情况。与兽医的通信内容（如文本、图片、语音），用于提供医疗服务。

Other Information

其他信息

Pet health data, symptom descriptions, and medical records input during AI triage or online consultations.

在AI分诊或在线咨询期间输入的宠物健康数据、症状描述和医疗记录。

Providing Services

提供服务

Use the AI model to analyze pet health data and generate diagnostic reports, feeding advice, or medical guidance. Match veterinarians and provide online consultation services, including real-time responses from on-duty veterinarians and in-depth consultations with specialist veterinarians.

使用AI模型分析宠物健康数据并生成诊断报告、喂养建议或医疗指导。匹配兽医并提供在线咨询服务，包括值班兽医的实时响应和专科兽医的深入咨询。

Optimizing Experience

优化体验

Analyze user behavior to improve product features, interface design, and service efficiency. Use language translation tools (e.g., LLM models) to assist global veterinarians in communication with users.

分析用户行为以改进产品功能、界面设计和服务效率。使用语言翻译工具（如大语言模型）协助全球兽医与用户沟通。

Security Safeguards

安全保障

Prevent fraud, unauthorized operations, and data breaches to ensure account security.

防止欺诈、未经授权的操作和数据泄露，确保账户安全。

Legal Compliance

法律合规

Comply with legal requirements and cooperate with regulatory authorities or judicial investigations.

遵守法律要求，配合监管机构或司法调查。

Storage Location

存储位置

Personal information and medical data may be stored on servers in China and globally (including but not limited to Hangzhou, Singapore, and the United States), depending on service needs.

个人信息和医疗数据可能根据服务需求存储在中国和全球的服务器上（包括但不限于杭州、新加坡和美国）。

Security Measures

安全措施

Use encryption technologies (e.g., SSL/TLS protocols) to protect data transmission. Implement access controls, regular security audits, and data anonymization techniques to prevent unauthorized access. Medical records and sensitive information are only accessible to authorized personnel (e.g., veterinarians, customer service teams) within necessary scope.

使用加密技术（如SSL/TLS协议）保护数据传输。实施访问控制、定期安全审计和数据匿名化技术，防止未经授权的访问。医疗记录和敏感信息仅在必要范围内可由授权人员（如兽医、客服团队）访问。

Third-Party Partnerships

第三方合作伙伴

Veterinary Teams: For providing medical services, your pet information and communication content may be shared with on-duty or specialist veterinarians.

兽医团队：为提供医疗服务，您的宠物信息和通信内容可能会与值班或专科兽医共享。

Technology Service Providers: Such as cloud service providers, payment interfaces, and language translation tools (e.g., LLM models), which may access information only within necessary scope to support service operations.

技术服务提供商：如云服务提供商、支付接口和语言翻译工具（如大语言模型），它们可能仅在必要范围内访问信息以支持服务运营。

Legal Requirements

法律要求

Disclose relevant information as required by laws, government agencies, or judicial authorities.

根据法律、政府机构或司法当局的要求披露相关信息。

Access and Correction

访问和更正

You can view and modify your personal information via your account or request corrections from customer service.

您可以通过账户查看和修改个人信息，或向客服请求更正。

Data Deletion

数据删除

Under legal conditions, you may apply to delete your personal information (e.g., data will be permanently deleted after account cancellation).

在法律条件下，您可以申请删除个人信息（如注销账户后数据将被永久删除）。

Restriction of Processing

限制处理

If you dispute the accuracy of the information, you may request its restriction.

如果您对信息的准确性有异议，可以请求限制处理。

Data Portability

数据可移植性

You may request a copy of your medical records and other data.

您可以请求获取您的医疗记录和其他数据的副本。

Withdrawal of Consent

撤回同意

You may revoke consent for specific data processing at any time (without affecting the legality of prior processing).

您可以随时撤回对特定数据处理的同意（不影响先前处理的合法性）。

Objection Rights

反对权

You may object to data processing based on specific reasons (e.g., direct marketing).

您可以基于特定原因（如直接营销）反对数据处理。

Legal Basis for Data Processing

数据处理的法律依据

Contractual Performance: Processing your personal information (e.g., pet health data, medical records) is necessary to provide medical services. Legitimate Interest: Optimizing service experience and security through AI models aligns with our legitimate interests. User Consent: Some data processing (e.g., cross-border data transfers) requires your explicit consent.

合同履行：处理您的个人信息（如宠物健康数据、医疗记录）是提供医疗服务所必需的。合法利益：通过AI模型优化服务体验和安全性符合我们的合法利益。用户同意：某些数据处理（如跨境数据传输）需要您的明确同意。

Cross-Border Data Transfers

跨境数据传输

If data is transferred to regions outside the EU, we ensure compliance with GDPR via: Signing a Data Processing Agreement (DPA) with the recipient. Using EU-certified cross-border data transfer mechanisms (e.g., standard contractual clauses).

如果数据传输到欧盟以外的地区，我们通过以下方式确保符合GDPR：与接收方签署数据处理协议（DPA）。使用欧盟认证的跨境数据传输机制（如标准合同条款）。

数据保护官（DPO）

For data-related inquiries, contact the DPO via: Email:dpo@vetiepetie.com Address: Office Space, No. 6, Fudi, Xixi Wetland Park, Xihu District, Hangzhou, China

有关数据相关的咨询，请通过以下方式联系数据保护官：邮箱：dpo@vetiepetie.com 地址：中国浙江省杭州市西湖区西溪湿地公园福堤6号办公空间

Data Breach Notification

数据泄露通知

In case of a data breach, we will notify regulators and affected users within 72 hours and implement remedial measures.

如发生数据泄露，我们将在72小时内通知监管机构和受影响的用户，并实施补救措施。

Children's Privacy Protection

儿童隐私保护

The App targets users aged 18-30. If we detect minors under 14 using the service, we will immediately restrict access and notify guardians.

本应用针对18-30岁的用户。如我们检测到14岁以下未成年人使用服务，将立即限制访问并通知监护人。