Pet Owners:

宠物主人：

• Users must be at least 18 years old and have full civil capacity.
• 用户必须年满18周岁且具有完全民事行为能力。
• Users must provide truthful and accurate personal information, including but not limited to pet-related information (breed, age, health status, etc.).
• 用户必须提供真实、准确的个人信息，包括但不限于宠物相关信息（品种、年龄、健康状况等）。
• Users must ensure the accuracy of the pet information submitted; otherwise, they will bear the consequences arising from inaccurate diagnosis results.
• 用户必须确保所提交宠物信息的准确性，否则将承担因诊断结果不准确而产生的后果。

Registered Veterinarians:

注册兽医：

• Registered veterinarians must hold a valid professional qualification and pass VetiePetie's certification.
• 注册兽医必须持有有效的专业资格证书，并通过VetiePetie的认证。
• Veterinarians must comply with the laws and regulations of their country/region and ensure that the medical advice provided meets professional standards.
• 兽医必须遵守所在国家/地区的法律法规，并确保所提供的医疗建议符合专业标准。

AI Pre-consultation Service:

AI预咨询服务：

• Analyze user-submitted pet information through the AI health model to generate preliminary diagnostic reports, care recommendations, and medical guidance.
• 通过AI健康模型分析用户提交的宠物信息，生成初步诊断报告、护理建议和医疗指导。
• AI diagnostic results are for reference only and do not replace the final diagnosis by a professional veterinarian.
• AI诊断结果仅供参考，不能替代专业兽医的最终诊断。

Online Veterinary Consultation Services:

在线兽医咨询服务：

• On-duty Veterinarian Service: The system automatically matches veterinarians to provide 7×24-hour basic medical consultations, supporting text and image communication.
• 值班兽医服务：系统自动匹配兽医，提供7×24小时基础医疗咨询，支持文字和图片沟通。
• Specialist Veterinarian Outpatient Service: Users can independently select expert veterinarians to obtain more professional medical advice.
• 专家兽医门诊服务：用户可自主选择专家兽医，获得更专业的医疗建议。

Veterinarian Support Services:

兽医支持服务：

• Provide AI-assisted diagnostic tools, multilingual translation services, and flexible consultation models (on-duty/ specialist outpatient).
• 提供AI辅助诊断工具、多语言翻译服务和灵活的咨询模式（值班/专家门诊）。

Information Authenticity:

信息真实性：

Users must ensure that the pet information and health status descriptions submitted are true and complete. Any consequences arising from false information will be borne by the user.

用户必须确保所提交的宠物信息和健康状况描述真实、完整。因虚假信息产生的任何后果由用户承担。

Compliant Usage:

合规使用：

Prohibited actions include:

禁止行为包括：

• Transmitting illegal information or content violating public order and good customs;
• 传输违法信息或违背公序良俗的内容；
• Disrupting the Platform's normal operation (e.g., frequent requests, malicious orders);
• 扰乱平台正常运行（如频繁请求、恶意下单）；
• Infringing on others' privacy or intellectual property rights.
• 侵犯他人隐私或知识产权。

Medical Decisions:

医疗决策：

Users must independently assess the applicability of AI diagnostic results and veterinarian recommendations. In emergencies, seek immediate assistance from offline veterinary institutions.

用户必须独立评估AI诊断结果和兽医建议的适用性。在紧急情况下，应立即寻求线下兽医机构的帮助。

User Termination:

用户终止：

Users may cancel their accounts at any time, but generated diagnostic reports and historical records may not be recoverable.

用户可随时注销账户，但已生成的诊断报告和历史记录可能无法恢复。

Platform Termination:

平台终止：

VetiePetie reserves the right to terminate services under the following circumstances:

VetiePetie保留在以下情况下终止服务的权利：

• User violations of this Agreement;
• 用户违反本协议；
• Legal requirements;
• 法律要求；
• Business adjustments or technical reasons.
• 业务调整或技术原因。

Limitations of AI Diagnostics:

AI诊断的局限性：

The AI model is trained on existing data and may not cover all cases. Results are for reference only.

AI模型基于现有数据训练，可能无法覆盖所有情况。结果仅供参考。

Veterinarian Recommendations:

兽医建议：

Veterinarians' medical advice is based on user-provided information. Actual outcomes may vary due to individual differences.

兽医的医疗建议基于用户提供的信息。实际结果可能因个体差异而有所不同。

Force Majeure:

不可抗力：

VetiePetie is not liable for service interruptions caused by natural disasters, network failures, or other force majeure events.

VetiePetie不对因自然灾害、网络故障或其他不可抗力事件导致的服务中断承担责任。